Modern Contact Center as a Service

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Our portfolio of leading solutions can deliver the personalized experience customers want across their preferred channels: voice, chat, email, In-App, SMS, or blended with seamless transition between them. Omni-channel CCaaS solutions can include full interaction transcription, sentiment analysis, and provide real-time and historical analytics for the entire customer journey. Automated dialers can support outbound customer campaigns and outreach.

 "Agent-less" solutions exist for secure, self-service payments.  AI bots can be used across voice, chat, SMS, and digital channels. Leverage integrated CPaaS to deliver triggered or automated messaging for appointments, reminders, and customer communications.

Agents can utilize a true omni-channel user experience with AI guidance, next-best action, and automated interactions.  

Integration into your system of record, including CRM, EHR, LMS, PMS, ERP, or other, is imperative to save time for both your customers and your agents. Streamline customer authentication, automate interaction recording, and simplify summarizations.

Stay in compliance by using solutions that support your compliance requirements: CPNA, GDPR, HIPAA, PCI, TCPA, FINRA, SOC, and others. Find solutions that deliver security throughout the entire customer and agent experience to meet your data privacy needs.

Streamline management, scheduling, and adherence for all your agents with native or add-on Workforce Engagement Management (WEM) solutions. Empower your agents with self-service capabilities. Performance management options include real-time or post-call coaching, agent evaluations, automatic identification of "coachable" calls, and analytics dashboards for your supervisors.

The right Contact Center is more than the technology alone. The implementation is equally important and should focus on your desired business outcomes. Our team will assist you by working with the provider to ensure the solution is setup for your current and future customer experience objectives.