Find the Right Phone System
Unified Communications for All Channels
Technundrum represents the leading Unified Communications as a Service (UCaaS) and cloud-based phone system providers that can unify all your communications across voice, chat, fax, SMS or texting, and video, for your customers and employees, from any device, anywhere. UCaaS can deliver full PBX and advanced phone system functionality with 100+ calling features. Our top providers include Gartner Magic Quadrant leaders: Cisco, Dialpad, GoTo, Microsoft, RingCentral, Vonage, Zoom, and 8x8. We also partner with providers offering specialized solutions for automotive, financial services, healthcare, hospitality, and retail industries.
UCaaS solutions empower full mobility for all communication modalities via a mobile app for iOS or Android devices. Mobile app capabilities can include voice, 1:1 chat and group chat, internet fax, SMS/MMS, team collaboration & file sharing, and even video conferencing.
Certain cloud-based phone system providers offer native, all-in-one solutions, including SMS, team collaboration, and video, with native AI tools for call summarization, guidance, next action, and more.
Native support for existing phones, smart devices, paging systems, fax machines, door alarms, or other devices is available with only certain providers.
Some cloud-based phones systems offer native (no code) integrations into Microsoft Teams, Azure, OKTA, Active Directory, CRM, DMS, EHR, PMS, HRIS, or other systems of record. The leading CRMs are supported with no and low code computer telephony integration (CTI), including Salesforce, Microsoft Dynamics 365, NetSuite, Zendesk, Hubspot, and more.
System up-time is critical. Only certain unified communications providers back both uptime with SLAs and performance penalties if SLAs are not met. All providers' infrastructures are not created equal. It's important to understand "what's under the hood".
Global coverage for all your international locations can be served by certain global UCaaS providers that deliver full in-country telephony services versus "work-arounds".
Some phone systems offer native AI receptionist versus simple touch tone or "DTMF".
Maintaining security and compliance is paramount so you must find phone systems that meet your industry requirements.
Cost? Every provider has nuances to their pricing. Not all pricing models are created equal.
Finding the right provider is crucial. We are here to help.
