Next Level Automotive Experience
Boost Sales & Service Revenues
Technundrum partners with the top automotive AI, contact center, and automotive unified communications providers that have built solutions for the fast-paced and dynamic needs of car and truck dealerships.
The right solution should deliver improved sales and service results:
- Dealerships need a unified system that can support voice, SMS, and chat, across any device, at any time. Legacy systems that are limited to only one or two communication modes can cause communication silos and a poor experience.
- World class sales and service delivery can be achieved if missed calls are minimized and customer interactions are always handled.
- Automotive CRM integration can make it easy to leverage customer data to deliver personalized service at every customer touchpoint. Solutions should support robust integrations into leading dealership management systems (DMS) including DealerSocket, VinSolutions, Tekion, CarWars, others.
- The solutions need to be highly scalable and reliable to handle seasonality and call volume spikes. Platform resiliency should include built-in failover and disaster recovery to minimize any downtime.
- Optimize customer experience outcomes using real-time customer sentiment and data-driven insights from advanced analytics and custom dashboards.
Generative AI or “Agentic” AI can deliver a better customer experience:
- Advanced generative AI capabilities are now available to work with your existing CX or can be part of an overall new CX solution platform.
- It is now possible for dealerships to handle customer questions 24/7/365 with a true AI receptionist across voice, SMS, and chat.
- Dealerships can allow their customers to ask the live AI receptionist to schedule vehicle service or even check new and used car inventory.
- Automate customer intake and follow-up and still maintain the personalized customer journey.
Total cost savings
- Our detailed knowledge of the total cost of each of the providers can ensure dealerships both improve the customer experience AND save money with a new system.
- For some dealerships the savings can be up to 50% compared to their legacy phone system, chat, and SMS toolsets.