Next Level Automotive Experience
Boost Sales & Service Revenues
Technundrum partners with the top automotive AI, BDC contact center, and automotive unified communications providers that have built solutions for the fast-paced and dynamic needs of car and truck dealerships.
The right solution should deliver improved sales and service results:
- Dealerships need a unified system that can support voice, SMS, and chat, across mobile, desk phone, and desktop, at any time. Legacy systems that are limited to only one or two communication modes can cause communication silos and a poor experience.
- World class sales and service delivery can be achieved if missed calls are minimized and customer interactions are always handled.
- Automotive CRM and workflow integration can make it easy to leverage customer data to deliver personalized service at every customer touchpoint. Solutions should support robust integrations into leading dealership management systems (DMS) including DealerSocket, VinSolutions, Tekion, CarWars, others.
- Automate service scheduling into your phone system with integration into xTime and scheduling software
- The solutions need to be highly scalable and reliable to handle seasonality and call volume spikes. Platform resiliency should include built-in failover and disaster recovery to minimize any downtime.
- Optimize customer experience outcomes using real-time call tracking and data-driven insights and gain real-time visibility via live dashboards.
Generative AI can deliver an easy customer experience and never miss a call
- Don't make your customers wait for calls to be picked up or be put on hold again. Advanced generative AI capabilities are now able to handle customer questions 24/7/365 with a conversational AI receptionist across phone, SMS, and chat.
- Dealerships can allow their customers to ask the live AI receptionist to schedule vehicle service appointments with turnkey integration into scheduling software.
- AI can even assist customers with new and pre-owned car inventory questions.
- Automate MPI and RO service intake and follow-up with a personalized AI service assistant to deliver higher appointment conversion and service retention.
Total cost savings
- Our detailed knowledge of the total cost of each of the providers can ensure dealerships both improve the customer experience AND save money.
- Technology consolidation can potentially help streamline workflows, simplify the end-user experience, and remove friction for the customer by unifying all customer interactions across every channel and department.
- For some dealerships the savings can be up to 50% compared to their legacy phone system, BDC, call tracking, chat, and SMS toolsets.
