Better Patient Engagement
Healthcare AI, Contact Center & Phone System
Technundrum represents the leading providers of customer experience solutions built for reliable and secure omni-channel patient engagement. These healthcare contact center and phone system solutions are compliant and meet the strict requirements of HIPAA, HiTrust, ISO, PCI, SOC I & II, TCPA, and more.
These healthcare solutions can modernize the patient and agent experience with native integrations into electronic health record (EHR), electric medical record (EMR), and billing systems. These integrations support leading EHR, including Epic Systems, Oracle Cerner, and MEDITECH. You can automate workflows for patient scheduling, billing, pharmacy, patient intake, appointment reminders, and more.
Healthcare artificial intelligence (AI) options for self-service, appointments, and routine tasks can be incorporated into the voice, chat, SMS, and digital engagement workflows.
Conversational and generative AI options exist for enhanced agent productivity with live guidance, coaching, and automated summarizations.
Supervisors can harness both real-time and historical analytics for data-driven decision making. Real-time dashboards and wallboards can keep service levels, customer sentiment, or trends "front and center".
Let's setup a time to discuss your patient engagement strategy and how we can help improve patient outcomes with the right solution.
