Better Patient Experience
Healthcare Contact Center & Digital Engagement
Technundrum works with the leading providers of customer experience and contact centers built for reliable and secure, omni-channel patient engagement.
These solutions can modernize the patient and agent experience with native integrations into EHR and billing systems. Automate workflows for scheduling, billing, pharmacy, reminders, and more. Ensure HIPAA and PCI compliance with secure solutions that are certified.
IVR and AI bot options for self-service, appointments, and routine tasks can be incorporated into the voice or digital engagement workflows. Conversational and generative AI options for enhanced agent productivity with live guidance, coaching, and automated summarizations. Supervisor analytics with trends, SLA alerts, and real-time dashboards for data-driven decision-making.
Let's setup a time to discuss the digital transformation strategy for your patient experience.
