Delight Your Digital Customer

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At Technundrum, we represent the leading retail solution providers that can give your customers the personalized, frictionless mobile experience they desire across their preferred channels: voice, chat, In-App, SMS, or blended.  

Leverage the power of generative AI for:

• Virtual agent AI solutions exist for secure, self-service payments, order status, and handling common requests, with seamless escalation to a live agent when needed.
• Virtual AI agents can serve voice & digital  "contactless" experiences for store orders and pickup.
• Automate customer communications, announcements, promotions, and customer loyalty programs with integrated messaging platforms.

Make things easy for your agents and supervisors:

• Give your customer service agents a true omni-channel, single pane of glass user experience with AI guidance, next-best action, and automated interactions.
• Seamlessly integrate into your CRM for improved agent productivity.
• Simplify the coaching and onboarding experience.

Improve the Store communication experience:

• Utilize hand-held and smart devices to take inbound customer inquiries.
• Enable digital engagement with your customers for both 1:1 and group messaging.
• Provide a 24/7 personalized AI receptionist eliminating frustrating phone menus.

Let's set a time to discuss your digital customer experience strategy.